Privacy policy

INTRODUCTION

When you visit our website, various data about you and your use of the site is collected. This allows us to, for example, see how many visitors we have on our website, which pages receive the most attention, at what times, and from which geographical locations we have the most visitors. If you do not want data collection about you, you should refuse analytics cookies at the bottom of this page. Below we have specified the collected data and their purpose.

PUBLISHER

Thrivin operated by RRE Ecommerce - FZCO
Building A1, Dubai Digital Park, Dubai Silicon Oasis, Dubai, United Arab Emirates

COOKIES

The site uses "cookies," which are text files stored on your computer, tablet, or mobile to recognize your device, remember your settings, create statistics, and customize content accordingly. Cookies cannot contain harmful files such as viruses. It is possible to delete or block cookies. See thagaard.org/cookiehandtering for a guide.

You can change your cookie settings at any time. See also the description of which data storage we use in our cookies.

DATA COLLECTION

By shopping at Thrivin, you agree to receive marketing material via email from all Thrivin. You can unsubscribe from marketing material at any time by unsubscribing from the newsletter at the bottom of our broadcasts or by contacting us with your email address.

Personal Information

Personal data is any kind of information that can be linked to a person. When you use our website, we collect and process several of these data, as well as when you shop in the online store. We normally collect and process the following types of data: social security number, technical data about your computer, tablet, or phone, your IP address, geographical location (country and city area), and which pages you visit. This happens only while you are on our website.

Comments

When visitors write comments on the site, we collect the information shown in the comment form, as well as your IP address and browser information for spam filtering.

Contact Forms

When you use the option to send a contact form on our website, these are stored and sent to our email system so that we can answer your questions. Contact forms are not used for marketing, newsletter sign-ups, or similar purposes. Without your permission, your data will not be sent outside the organization unless it is relevant to the topic and you have given full consent.

Analytics Tools

To get the best picture and comparison for our website, we use the following analytics tools based on the aforementioned anonymous data: Google Analytics, Facebook Pixels, TikTok Pixels, and Pinterest Pixels. You have the right to opt-out of our analyses at any time - but we would appreciate it if you help us improve our website, so we can understand how and where to focus our efforts.

SMS/Whatsapp Marketing & Privacy Disclosure

Program Description

By opting into THRIVIN SMS/Whatsapp communications, you agree to receive recurring marketing messages, including promotions, product updates, abandoned cart reminders, and personalized offers, delivered via text message to the mobile number you provided. Message frequency may vary. Consent to receive text messages is not a condition of purchase.

Data Collection & Use

When you opt into our SMS/Whatsapp program, we collect your phone number and may collect information about your interactions with our brand (such as purchases, cart activity, and browsing behavior) to provide personalized and relevant messages.

We use this data for the following purposes:

To send you promotional messages, offers, and updates
To send transactional notifications, such as order confirmations or shipping updates
To send reminders about abandoned carts or incomplete checkouts
To personalize your experience and tailor content to your preferences

Third-Party Data Sharing

We do not sell or rent your phone number to third parties. Your information may be shared with trusted service providers (such as SMS/Whatsapp delivery platforms) solely for the purpose of enabling our SMS/Whatsapp program.

Location-Based Services (if applicable)

If you enable location tracking or share your location with us, we may use this data to provide location-based offers or services (e.g., local event promotions).

Opting Out

You may opt out of receiving SMS/Whatsapp messages at any time by replying STOP to any message you receive. After you opt out, you may still receive non-promotional text messages related to your transactions with us.

Costs & Carriers

Message and data rates may apply. Carriers are not liable for delayed or undelivered messages.

Security

We take appropriate technical and organizational measures to protect your personal data, including your phone number, against unauthorized access, loss, misuse, or disclosure.

SMS/Whatsapp Abandoned Cart Disclosure

If you provide us with your mobile number and begin to place an order but do not complete the checkout, we may use SMS/Whatsapp to send you reminders about your incomplete purchase. These abandoned cart messages are intended to help you continue your shopping experience and may include personalized product recommendations or promotions related to the items left in your cart.

You can opt out of receiving abandoned cart SMS/Whatsapp reminders at any time by replying STOP to any message you receive.

DATA PROTECTION

We have implemented technical and organizational measures to prevent harmful or illegal deletion, disclosure, loss, falsification, unauthorized access, misuse, and other breaches of your data. In the event of a data breach, all our registered users will be contacted within 72 hours with information about the lost data and instructions on what to do. This is our highest priority.

We value your data as much as our own, so we protect your data with the following measures, which we keep up-to-date: SSL encryption.

DURATION OF DATA STORAGE

If you write and send information to the website in the form of contact forms, it is stored on the website for up to one year to refer to previous agreements and their comments.

The administrators of the website can see and modify information available to users from their profiles at any time.

Analytical data is archived indefinitely, so we can see and track growth on the web and improve our operations.

The purchase archive of our customers is archived in accordance with applicable Dutch legislation.

PROCEDURES FOR DATA BREACHES

We use an updated firewall that always informs us if our data security is compromised. Even if this happens through the firewall or RRE Ecommerce - FZCO, we are informed as soon as possible, after which we can address the situation. In addition, our firewall provides us with weekly updates on blocked data security attempts and notifications about increased attempts, so we are always informed about potential data attacks (including yours).

DATA RIGHTS

You have the right to view the information we store about you. You can request a file containing the personal data we have, including any information you have given us. You can also request that we delete all personal data. This does not include data we must keep for administrative, legal, or security purposes.

BUSINESS CONTACT